Privacy Policy

Effective Date: 12 June 2025

Website: https://www.whirlowbrook.co.uk

Company Name: Whirlowbrook Hall

Registered Address: Whirlow Brook Park, Ecclesall Road South, Sheffield S11 9QD

Email: enquiries@whirlowbrook.co.uk

Phone: 0114 236 6142

1. Introduction

Whirlowbrook Hall respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us regarding our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Whirlowbrook Hall is a wedding venue located in Sheffield, United Kingdom. We are the “Data Controller” of your personal data, meaning we decide how and why your data is processed.

3. What Information We Collect

We may collect, store, and use the following types of personal data:

Identity Data: name, title
Contact Data: email address, phone number, postal address
Enquiry Data: information you provide in your messages or enquiries about our venue or services
Booking Data: if you make a booking or request pricing information
Technical Data: IP address, browser type, and other technology on the devices you use to access this website (collected via cookies)
Usage Data: how you use our website
Marketing Data: your preferences in receiving marketing communications from us

4. How We Collect Your Data

We collect your data through:

Forms on our website (e.g., contact forms, enquiry forms)
Direct emails or telephone contact
Cookies and similar technologies when you use our website
Third-party platforms, if you contact us through platforms like social media or wedding directories (e.g., Hitched, Bridebook)

5. How We Use Your Data

We use your personal data to:

Respond to your enquiries or provide information about our venue and services
Manage bookings and provide customer service
Send marketing communications, where you have consented or where we are otherwise legally permitted
Improve our website and services
Comply with legal or regulatory obligations

Legal bases for processing your data may include:

Consent (where you have agreed to receive communications)
Contractual necessity (to fulfil a booking or enquiry)
Legitimate interests (e.g., improving services, responding to your enquiry)
Legal obligation

6. Marketing

With your consent, we may send you marketing communications about our services. You can opt out at any time by:

Clicking “unsubscribe” in marketing emails
Contacting us directly via email at [Insert contact email]

7. Sharing Your Data

We do not sell or trade your personal data. We may share your information with:

Professional service providers (e.g., IT support)
Website hosting providers
Marketing service providers (e.g., email newsletter platforms)
Legal or regulatory authorities if required by law

All third parties are required to respect your privacy and to process your data in accordance with the law.

8. Cookies

Our website uses cookies to improve your browsing experience and to analyse website traffic.

For full details, please refer to our Cookie Policy [Insert link to Cookie Policy, or let me know if you’d like one drafted]

9. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including for legal or accounting purposes.

General enquiry data: typically kept for up to 2 years
Booking data: typically kept for up to 6 years for legal compliance

10. Your Rights

Under the UK GDPR, you have rights regarding your personal data, including:

Right of access
Right to rectification
Right to erasure (in certain cases)
Right to restrict processing
Right to object to processing
Right to data portability

To exercise your rights, contact us at [Insert contact email].

If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., wedding directories or suppliers). We are not responsible for the privacy policies of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page.

Last updated: 12 June 2025